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Frequently asked questions

Can I use International text or foreign languages?

I’ve noticed a mistake! Can I change my order?

Why am I having difficulty with a photo upload card?

The Login page keeps coming up blank

Can you remind me to order a card for my friend/relatives Birthday?

How can I save my card?

I’ve forgotten my username/password!

I am having Technical Difficulties

How do I get past the address stage?

I am having Technical Difficulties

I am having problems on the site using my Mac

Why am I having difficulty with a photo upload card?

Why hasn't my card arrived yet?

I've noticed a mistake! Can I change my order?

I get a Session Error while trying to order

Can I send cards to someone other than myself?

Why can't I log into my account?

How can I check the status of my order?

How do I create a bulk order?

How are the cards printed?

How much do the cards cost?

Is entering my Credit Card Details online safe?

Can I send cards to a APO/FPO?

If I order a card will the recipient know who sent it?

Do you offer free postage to APO/FPO addresses?

Do you offer e-cards?

Why am I having payment problems?

Can I get a blank envelope with my card?

I cannot see a preview of my card

If I want to send a card overseas, do I have to create a separate account on Moonpig’s Australia or UK sites?

If I order a card will the recipient know who sent it?

I get a Session Error while trying to order

Should I use the Australian/UK site if I am sending a card to Australia/UK?

I’d like to order more than one copy of the card I just designed. How do I do that?