Customer services

Please be advised that our customer service team are currently experiencing very high call volumes owing to the high level of orders for Valentine’s Day. We can confirm that all Valentine’s cards ordered for despatch by Friday 12th were despatched on time. If you have any other query, we advise contacting us by email on help@moonpig.com

The Moonpig Customer Service team are here to help from 8:30am – 6:30pm Monday to Friday, except bank holidays.

To save you time contacting us, we've summarised the most common enquiries with the answers below, just click on the heading that is most relevant to you and read through the information. We hope this will answer your query, however if you still require assistance our contact information for Customer Services will also be provided.

For all other business enquiries.